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Kumonix - Microsoft Solutions Partner
All services

Managed Services

Your outsourced Microsoft 365 support provider.

A fully managed Microsoft 365 support provider — proactive managed services across Microsoft 365, Azure, Intune and security, keeping your environment healthy, secure and optimised so your team can focus on the business.

Discuss your project
Kumonix managed services team at work in the office
What's included

Everything you need, nothing you don't

Each engagement is shaped to your environment, but typically covers the capabilities below — delivered by senior practitioners.

  • 24/7 Monitoring & Alerting
  • Service Desk & End-User Support
  • Patch, Update & Lifecycle Management
  • Identity, Access & Licence Administration
  • Security Operations & Incident Response
  • Monthly Reporting & Strategic Reviews
Service tiers

Pick the level of cover that fits

Three tiers, same Microsoft-certified team. Start where you are today and step up as your environment grows.

Tier

Managed Workplace

Small - Mid SME's

For growing organisations that want stability, consistency and a secure baseline.

Popular
Tier

Secure Operations

Regulated SME's / mid-market

For organisations with security risk, compliance pressure, or rapid growth

Tier

Enterprise Operations

Mid-market with complex estates

For leadership teams who want confidence, visibility and governance — not firefighting

Coverage hours
8×5 business hours
Coverage hours
8×5 + on-call evenings
Coverage hours
24×7×365
Response SLA
Next business day
Response SLA
4 hours
Response SLA
1 hour (P1: 15 min)
Service desk channels
Email & portal
Service desk channels
Email, portal & phone
Service desk channels
All channels + named TAM
Microsoft 365 Administration
User lifecycle, core config, Teams/Exchange/SharePoint (catalogue‑defined)
Microsoft 365 Administration
Same as Tier 1
Microsoft 365 Administration
Same as Tier 2, with governance and drift control
Endpoint & Device Management (Intune)
Enrolment, compliance, config profiles, standard app deployment
Endpoint & Device Management (Intune)
Same as Tier 1
Endpoint & Device Management (Intune)
Same as Tier 2
Identity & Access
MFA enforced, core Conditional Access baseline
Identity & Access
Advanced Conditional Access governance, admin protection, risk‑based controls
Identity & Access
Full tenant‑level identity governance, role reviews, exception tracking
Patch & Update Management
ManagementMonthly patch cycles, urgent critical patches
Patch & Update Management
Same as Tier 1
Patch & Update Management
Same as Tier 2 with change governance
Security Tooling
Baseline security only
Security Tooling
Microsoft Defender suite management, alert triage & response
Security Tooling
Defender + SOC/SIEM (Sentinel or partner) integration
Security Posture Management
Baseline posture visibility
Security Posture Management
Secure Score improvement plan with tracked targets
Security Posture Management
Secure Score + formal risk register and roadmap
Backup & Recovery
Not included
Backup & Recovery
M365 backup & recovery, testing cadence, endpoint backup where applicable
Backup & Recovery
Same as Tier 2 with operational assurance
Change & Release
Not included
Change & Release
Not included
Change & Release
Formal, right‑sized change approval, rollback plans, reporting
Cost Optimisation
Not included
Cost Optimisation
Not included
Cost Optimisation
Licence rationalisation, consumption insights (FinOps‑lite)
Reporting
Monthly service report (tickets, compliance, baseline posture)
Reporting
Security posture & incident reporting
Reporting
Executive / board‑level reporting with narrative insights
Get a quote
Get a quote
Get a quote

Tiers are a starting point — every engagement is tailored to your environment.

Outcomes you can expect

Real impact, measurable results

01

Predictable IT costs

Flat monthly pricing replaces firefighting and surprise invoices.

02

Faster resolution

Defined SLAs with Microsoft-certified engineers handling tickets end-to-end.

03

Continuous improvement

Quarterly roadmaps keep your tenant aligned with Microsoft best practice.

Related Microsoft services

Explore the other services we deliver alongside Managed Services.

Ready to transform your business?

Let's discuss how our Microsoft solutions can drive your business forward. Get a free consultation and discover what's possible.

Book a free consultationor call 020 4622 0001